Shifting government mindset, from a regulator to customer-centric approach
In the episode, Michael explains his background in mathematics and growth infrastructure planning, and how this gives him a unique perspective on how cities grow.
“There’s a lot of metrics from a commercial perspective that show that we are highly digitally literate (in Australia). But then there are other elements where we’re very far behind…and the opportunity there is we can be a fast follower.”
He also talks about smart cities being about people and place, and the importance of governance reform and leadership.
The episode also focuses on Michael’s leadership in the Western Sydney City Deal, and how it’s important for the government to shift their thinking from being a regulator to moving to a customer-centric approach.